Troubleshooting

I am not receiving messages from my upline

Please send a message to your Upline and ask that you be added to their contact directory and the lists they use to send messages.

I cannot log in but I know my password is correct

When logging in, please type in your CommuniKate number and password. Do not copy and paste.

If you are logging in with an email address, then please use your @katewwdb.com address.

If you are sure your password is correct but you still cannot log into the mobile app, then check the Date/Time setting on your cell phone. The CommuniKate mobile app requires that Date/Time be set Automatically.

iPhone: Settings > General > Date and Time > Set Automatically is ON (Green).

Android: System Settings > Date and Time and ensure that Automatic Date & Time is ON.

Android - Notifications Disabled

In new Android versions it is possible to turn off notifications at the Android level for each individual application. To access it (on the phone, not in the app), press Settings, Apps, Application Manager, Kate Mobile, Notifications. Make sure Allowed is to the right.

Android - Media Volume

On an Android phone, there is a separate volume control that can impact Kate message volume called Media. To access it (on the phone, not in the app) press Settings, then Sound and Vibration. Press Volume. Make sure Media and System are pretty far to the right.

Android - I accidentally selected the wrong option for adding a photo to messages and now cannot change it

Tap Settings, Apps, then whatever option you chose (Gallery, Photos, Scanner) , then tap Clear Defaults.

Alternatively Tap Settings, Apps, then whatever option you want to use(Gallery, Photos, Scanner) , then tap Set as Default.