CommuniKate
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    • iPhone
      • Overview
      • Download
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      • Options
        • Call Forwarding
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        • Create A New Contact List
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        • Playing Messages Inbox
        • Playing Messages in Car Mode
        • My Kates, Personal Tags
        • Autoplay #AllUnread
        • New Message
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    • Android
      • Overview
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        • Android Notification Settings
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        • Voice Mail Greeting
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      • Messages
        • Playing Messages Inbox
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        • My Kates, Personal Tags
        • Autoplay #AllUnread
      • Contacts & Contact Lists
        • Contact Directory
        • Contact List
          • Create A New Contact List
          • Delete a Contact List
          • Add a Photo to Your Name
      • Android Email Set Up Instructions
    • Troubleshooting
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    • Messages
      • Send a Message
        • Add a Note
        • Voice Mail Photo
      • Forward a Message
      • Deleted Messages
      • Download a Message
      • Play Multiple Messages
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    • Contacts & Contact Lists
      • Contact Directory
      • Add a New Contact from the Contact Directory Screen
      • Add a New Contact From a Voice Mail
      • Adding Contacts Online
      • Exporting Contacts
      • Delete Contact List
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    • Secondary Account
      • Add a Secondary Account
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    • Conferencing
      • Toll-Free Audio Conferencing
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    • Outlook 2016 Email Setup
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    • Outlook Office 365 Email Set-Up
    • Mac Mail Email Set-Up
    • Thunderbird
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On this page
  • Where can I find the mobile app?
  • Who can use the app?
  • Can I use the app with my tablet?
  • Why was I logged out?
  • I am locked out of my account. How do I get back in?

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Mobile App FAQs

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Last updated 3 years ago

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Where can I find the mobile app?

You can find the CommuniKate mobile app in the iTunes and Google Play app stores. Search for CommuniKate.

Who can use the app?

Any CommuniKate customer with an active Unlimited account.

Can I use the app with my tablet?

The app is optimized and sized for phones only at this time. You CAN install it on the your tablet, but the app sizing will stay consistent with your phone.

To install the app on an iPad, search for CommuniKate. When it doesn't find the app, change the dropdown in the top left from iPad only to iPhone only and search again.

Why was I logged out?

You may be logged out of the CommuniKate mobile app if you attempt to use it from a location with poor internet access, if there is a billing issue impacting your access, if we are performing maintenance or experiencing a temporary issue impacting app access.

I am locked out of my account. How do I get back in?

Locked accounts are caused by security lockouts from the web or phone, or due to a billing issue.

For incorrect password attempts: You can change your CommuniKate web password and/or Security Code online at

For billing issues: Log into your CommuniKate web site to review your billing information and make a payment at .

I cannot log in but I know my password is correct. Why?

https://reset.securekate.com
https://login.katewwdb.com