CommuniKate
  • Welcome
  • Back to CommuniKate
  • Mobile App FAQs
  • My Account
    • Log in Problems
    • Billing
    • Statements
    • Storage Limit
    • Update Credit Card on File Secondary Mailbox
    • Name Recording
    • Per Minute Calling Fees
    • Cancel Kate
  • Phone Apps
    • iPhone
      • Overview
      • Download
      • Logging In
      • Options
        • Call Forwarding
        • Voice Mail Greeting
        • Name Recording
      • Contacts & Contact Lists
        • Create A New Contact List
        • Edit a Contact List
        • Delete a Contact List
      • Messages
        • Playing Messages Inbox
        • Playing Messages in Car Mode
        • My Kates, Personal Tags
        • Autoplay #AllUnread
        • New Message
      • iPhone Email Set Up Instructions
      • Blocking Numbers
    • Android
      • Overview
      • Download
      • Logging In
      • Options
        • Android Notification Settings
        • Call Routing
        • Voice Mail Greeting
        • Name Recording
      • Messages
        • Playing Messages Inbox
        • Add a Photo to Your Name
        • My Kates, Personal Tags
        • Autoplay #AllUnread
      • Contacts & Contact Lists
        • Contact Directory
        • Contact List
          • Create A New Contact List
          • Delete a Contact List
          • Add a Photo to Your Name
      • Android Email Set Up Instructions
    • Troubleshooting
  • Web & Phone
    • Messages
      • Send a Message
        • Add a Note
        • Voice Mail Photo
      • Forward a Message
      • Deleted Messages
      • Download a Message
      • Play Multiple Messages
      • Save Message
      • Spam Messages
    • Contacts & Contact Lists
      • Contact Directory
      • Add a New Contact from the Contact Directory Screen
      • Add a New Contact From a Voice Mail
      • Adding Contacts Online
      • Exporting Contacts
      • Delete Contact List
      • Partner Contact
    • Secondary Account
      • Add a Secondary Account
      • Disable Secondary Mailbox
    • Conferencing
      • Toll-Free Audio Conferencing
      • Local Number Audio Conferencing
  • Email Setup
    • Outlook 2016 Email Setup
    • Outlook 2013 E-mail Setup
    • Outlook 2010 Email Setup
    • Outlook 2007 Email Set-Up
    • Outlook 2003 Email Setup
    • Windows 10 Mail Email Set-Up
    • Windows 8 Mail Email Set-Up
    • Windows Live Mail Email Set-Up
    • Outlook Office 365 Email Set-Up
    • Mac Mail Email Set-Up
    • Thunderbird
Powered by GitBook
On this page

Was this helpful?

  1. My Account

Log in Problems

PreviousMobile App FAQsNextBilling

Last updated 4 years ago

Was this helpful?

Locked accounts are typically due to either a billing issue or multiple failed login attempts.

If your account is locked for billing it could be an expired or discontinued credit card. You can still log in online to update your billing information and make a payment.

If your account is locked for incorrect password entries and you've verified your password recovery email address, then you can change your CommuniKate web password and/or Security Code online at or by clicking Login Problems? on the login page.

You can check your password recovery email address in the Kate website by clicking My Account, then Security.

If you are sure your password is correct but you still cannot log into the mobile app, then check the Date/Time setting on your cell phone. The CommuniKate mobile app requires that Date/Time be set Automatically.

iPhone: Settings > General > Date and Time > Set Automatically is ON (Green).

Android: System Settings > Date and Time and ensure that Automatic Date & Time is ON.

https://reset.securekate.com